سياسة الخصوصية | Privacy Policy

Privacy Policy in English

1. Introduction

This Privacy Policy explains how kashf Tersebeet collects, uses, and protects user information. By using the app, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect information required to provide home maintenance services, including:

• Name, phone number, and email address.
• Address information such as city, area, and address details.
• Maintenance request details such as service type, issue description, property type, area size, number of kitchens, and number of bathrooms.
• Images uploaded by the user to describe the issue.
• Request status, request history, and related updates.
• Device information required for notifications, such as Firebase Cloud Messaging token.

3. How We Use Information

We use collected information for the following purposes:

• Creating and managing home maintenance requests.
• Contacting the customer regarding the request.
• Assigning requests to the appropriate inspection employee or repair technician.
• Displaying request status and updates inside the app.
• Sending notifications related to request updates.
• Improving service quality and user experience.
• Providing technical support and responding to inquiries.

4. Sharing Information

We do not sell your personal data to third parties. Some request information may be shared with service companies, inspection employees, or repair technicians only when necessary to complete the requested service.

5. Location and Address

The app may request city, area, and address details to determine where the maintenance service should be performed. If geolocation is used, it will only be used to help provide the requested service.

6. Notifications

The app uses Firebase Cloud Messaging to send notifications about request status updates, such as assignment, inspection result, repair approval, repair completion, or request closure. Users can manage notification permissions through their device settings.

7. Data Security

We use reasonable measures to protect user data from unauthorized access, alteration, disclosure, or destruction. However, no electronic transmission or storage method is completely secure.

8. Data Retention

We retain data as long as necessary to provide the service, comply with operational, legal, or accounting requirements, or improve the user experience.

9. User Rights

Users may request to update or correct their personal information, or request account/data deletion according to applicable rules.

10. Third-Party Services

The app may use third-party services such as Firebase Cloud Messaging for push notifications. These services are subject to their own privacy policies.

11. Children’s Privacy

The app is not intended for children. If we become aware that personal information has been collected from a child without parental consent, we will take appropriate steps to delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last Updated” date.

13. Contact Us

If you have any questions about this Privacy Policy, you can contact us at:
Email: M0590926633@gmail.com
Phone: 0590926633